Raving Fans

Paul, I know you’re a very busy man, so you may not recall dealing with me. However, approx. a week ago you responded to a Facebook message I sent you with a very courteous and professional voice message response. In the message you advised me to contact you directly or call FastCap for assistance with a few products I was inquiring about. I’m currently finishing up a military assignment overseas, so I contacted FastCap Customer Service by email and requested a quote for a few items I was interested in purchasing. I received a very nice response from Jenny who offered to assist, so I provided a list of FastCap items and requested a quote. Well, I was overwhelmed when she responded that you had approved my list to be sent out without charge. I really don’t know what to say, other than THANK YOU!!! As a seventeen year military veteran, this is by far the most generous thing anyone has ever done for me!! I don’t know how to thank you enough, but I’d like you to know I will be a lifelong FastCap customer and will do all I can to promote your product in the future. Thank you so much. BTW, you Bio is very inspiring and your FastCap product videos are GREAT! I wish you all the success in the world!!
Your Loyal Customer,
Rick Porter

Paul, I wanted to take this opportunity to thank you for allowing me to visit your facility last week and for sharing so much information regarding \"lean\". Dave Hughes told me how passionate you are about the lean process and you and your staff certainly met those expectations. Thank you also for the book 2 Second Lean. I have already finished it and have started reading it a second time to see what I may have overlooked during my zeal on the first run through. I am very excited about working to improve the culture at my offices and growing the people I work with. I have been very blessed with a wonderful group of people and coming away from your tour I could not help but think how I have let them down by spending so many years trying to “lead” from the top and solve every problem rather than embracing them as problem solvers. I thought I was doing a good job in many areas and have always considered myself to really embrace my coworkers but this has inspired me to lead from a new direction. I am committed to personal growth and to helping the people I work with grow as individuals. Thank you also for the resources you have so generously provided on your web-site, I intend to put many of these to use as well. I hope that I will be able to return to your facility in the future to learn more. Please pass my thanks along to your staff as well for their hospitality and energy.

Kindest regards,
Chris Wallace, CPO, FAAOP
Director
Orthotics and Prosthetics

I just wanted to take a moment to do something I normally don't do. I that is to let you know how much I appreciated talking to your customer service. I recently ordered your IPole. It arrived promptly. Unfortunately when I opened it up to use it the pole would not lock into position. I called your customer service. A little side note here. I have four kids and run my own business. Having to take the time out to call about a defective product is frustrating and takes time that I don't feel I have. That being said, you took what could have been a frustrating and negative experience and turned it into a positive experience. You took the time to get one of the engineers (I think that is who he was, I might be wrong about that) to ask questions and try to resolve the problem. When that didn't work you quickly said you would send a replacement. It arrived this morning, the very next day, before 10am. If the story ended there I would be a fan for life. But you also included the mounting case for the IPhone. Just wanted to thank you for going above and beyond. As a small business owner I can appreciate the importance of not just good, but great customer service. Thank you. I wish you great success and growth. As you grow please do not lose that all important one on one contact with your customer. It is important and in the long run pays off. Thanks

Good morning Paul,

I just wanted to send you a quick note expressing my sincere appreciation for hosting our group during the Waste Tour that was facilitated through Jeff Kaas last week. Your company rocks! You and your people make lean look so simple and basic. And 100% I agree with you that that’s how it should be. I never liked the complexity and jargon being used in other companies where lean is supposedly part of the culture. Your company is one of the very few places I saw where practicing and living lean affects the bottom line in a positive way.

I hope my Senior Management gives us the opportunity to take this to the next level which is a trip to Japan. In either case the experience I had visiting your company in Bellingham was extremely helpful and a lot of the lean practices and process improvements I witnessed during the tour can be implemented within our organization.

By the way as I was navigating thru the lean links in FastCap’s website I came across your bio. Reading thru it I was happily surprised to see that you have Greek roots. So do I. I’m 100% Greek. I wish I knew that about you beforehand so I could practice speaking Greek to you while I was there.


Thanks once again for sharing your company’s lean practices with me and my colleagues Paul. Take care and hope to see you around sometime in the future. You’re always welcome to stop by and see us if you happen to be in the neighborhood!

Yia Sou,

Chris Goumas
Sr. Quality Systems Engineer
SRAM Corporation

Super fast responses. Quickly addressed the changes to the web site! Amazing!

I just wanted to comment on the excellent customer service I received from Mckenzie at FastCap. I placed an order for some edge banding on Friday evening with 3 day shipping and Mckenzie called me the following Monday to tell me standard shipping would get here to Portland in only 2 days and i would be refunded the difference going from 3 day shipping to standard shipping. Mckenzie even followed up with me to make sure i received my order in the next couple of days. Mckenzie is a role model of what customer service should be with providing customer service with a phone call and not a faceless email. I will always use FastCap products because of Mckenzie's stellar customer service.

As a millworker, I use a lot of FastCap products. As the organizer of the SkillsUSA North Carolina Cabinetmaking contest, I am a huge fan! They are always willing (and might I say eager?) to support our contest whenever we ask. The Chop Saw Hood is great - SpeedTape and FastEdge, along with the Flush Cut Trimmers and Quad Trimmer are invaluable. Thanks so much to Kenzie (our contact) and Paul Akers (President and Founder, who always responds personally to our requests for sponsorship,) as well as the entire FastCap organization for their support of our worthwhile effort!

I'll say that is extraordinary service. A reply on a Saturday while closed. Executive cell phone numbers even listed. [Plus] I really appreciate not having to return everything in the kit. Some ompanies would blindly insist on like kind exchange, which would have been silly. I like to see companies with reasonably priced, innovative and well made products also make a good profit. Well done from a very satisfied customer.