A Rare Company
This is not a review of a product but of a company. I have been in the building construction trade forty some years and like to build things for myself from the foundation through the finish work. I am not a cabinet person but like to make my own cabinets now and then. Recently I was building cabinets and used FastCap Peel and Stick edging. When it came time to stain the cabinet the edge band would not take a stain. On Saturday afternoon I E-mailed FastCap hoping to get a response on Monday with some ideas of what I was doing wrong. With in 20 minute I a received a phone call from FastCap and not from the Technical Service but from Paul the President of FastCap. We spent the rest of Saturday discussion what could be the problem. Paul even when out and bought the same stain I was using. He made a sample with the edging and the product work fine for him. The out come was the edge band sent was a finish edging and what was ordered and labeled was unfinished edging. I was to verify with a cabinet maker friend of mine that the edging received was actually finished. The next day verification was received and a I left a message with Paul. Again not expecting a follow up I received a phone call Sunday evening from Paul informing me that they would make good on my order. They did so and then some. In my opinion FastCap is a very rare company who goes out of their way to service their customers. In my years of the building construction there has been only one other company who had this same policy service toward their customers. And a few companies did not even honor their contracts they signed. Again hats off to FastCap.
Response: Hi Randy: well we are lucky to have customers like you who gracefully point out our mistakes and allow us the opportunity to make good on them. It\'s a joy to serve people like you. Thanks for all your kind words. Paul
Just a quick note, the iPole Mini enabled me to post interviews to the web from the world conference in Nairobi Kenya I recently attended. It is a great tool for ministry. Here is a picture of being caught in the act.
Response: So cool. Thanks for sharing!
2P-10 has revolutionized my work
Your 2P-10 has revolutionized my work. A local moulding a sheet goods company recently started carrying it. I told them they should start carrying more of your products like fast edge, measuring tapes, glue bott... They said they are going to look into it. Currently I order most of my fastcap stuff directly from you guys or from lewis and company. It would be great if they started carrying more fastcap products.
Response: Hi Alan you were so kind and I appreciate you sending me this very encouraging email. Thanks for all the positivity and for promoting our products. Paul
Excellent Customer Service
I just wanted to Rave about the customer service that I received form FastCap. I had a chisel that broke. I got online to find out about how to get a replacement, gave my info, and had a new chisel the next day. You guys ROCK! Thanks for all the great products and for keeping me going! I look forward to using more of your products as I discover them! Keep it up!
Response: I am sorry the chisel broke, but I am glad you are happy with FastCap customer service! Paul
Wears like iron
I love my FastCap Belt. Had it for m-a-n-y years. Wears like iron. It's a good product at a good price.
Response: Good to hear! Thanks Steven. Paul
Excellent Customer Service!
I'm working on a project using Fastedge and I called Fastcap this morning to ask about cleaning up glue residue and what to do if there is still a slight lip after edge trimming with the quadtrimmer. I spoke to Paul and he answered my questions, then said "I'll make a video and e-mail it to you." Within about an hour, he e-mailed me the link to this video. Now that is excellent customer service! This Fastedge is easy to apply and looks great on my project. Thanks Fastcap and Paul.
Outstanding Customer Service
I did not write to you to get anything for free, I just wanted to tell you that I have purchased many of the FastCap items and have not been even slightly disappointed with any of them. This is a shock in today’s marketplace and it is obvious why your company has done so well. I do get your emails and I enjoy watching the FastCap videos. You personally seem like a very likable guy and that you enjoy what you do and your employees seem to enjoy working for your company and they even appear to have adopted your lean thinking attitude.
Your company appears to be a very customer oriented company. I have in my small structural engineering company made every attempt to make our customers happy, just as you. It is slightly different in that we provide engineering services for very large structures so making the customer happy has fewer opportunities.
While I was in the Woodcraft store a couple of weeks ago there was a contractor in picking up some items and I discussed the 3rd Hand with him to get his opinion. He related a story to me about having eight (8) of your 3rd Hand HD models. It seems he had a problem with some part on the ones he had and he notified your company. Someone from your company contacted him and stated that eight replacements had already been shipped to him. This is outstanding customer service and the obvious reason you will continue to prosper.
If I weren’t as seasoned a citizen and were looking for work FastCap would be at the top of my list to seek employment. Might have a problem now in getting my wife to move away from the Midwest and our grandchildren so I\'ll simply content myself with working in my shop at my lake property when I retire in a few years. Your pocket chisels I haven’t ordered yet I was a little dubious about having folding handles on chisels. I currently have two chisel sets one for rough work that are all metal with very poor grips and another set is for working just in the shop and are in a nice wooden box. Your folding handle chisels look interesting and thanks for offering. While we are at this letter writing, how many letters do I need to write to qualify for a \"Best Fence\", I really don’t need one as my miter saw is now set up on a bench in my shop but I looks like a really great tool and I would have purchased one 20-30 years ago.
David L. McKenzie
Response: Hi David,
Thank you for your kind words, our business is our customers and I am happy you experienced our passion.
Sandi will send you out a pocket chisel no charge to try out along with a copy of my book.
As far as the bestfence goes it is an amazing system. If you do a quick video review of any of our products and we post it we will give you 100 dollar credit on our e store. In no time you will get the bestfence for a song
Received ChopShop Saw Hood
Paul, Sandi –
I received my new saw hood the other day, and of course it works great!
Many thanks for your speedy response and relentless focus on customers. Over the years, I’ve come to rely on FastCap’s uniquely designed and high-quality products as “the very best.” You’ve proved to me once again that it always pays to buy the best.
Response: So glad we could make it right Pete!
not jut lip service
Many companies claim great customer service. But when it comes time to actually give great service, they fall way short. This is not the case with FastCap.
I Had an issue yesterday because of a miscommunication (that was partly my own fault). Paul was on the phone with me immediately. We worked out a solution, and the parts are sitting my desk as I type this note. AT NO EXTRA COST!! They sent them overnight! It would have been very easy for them to say it was my fault and put all extra cost on me, but they took responsibility, regardless of fault and made it right. FastCap is the kind of company you want to do business with. What a great attitude they have, and it is such a pleasure working with the people from FastCap!
Response: Thanks Gary. Glad we could solve the problem!!!
Guys i love your tipmag, i use it for cabinetmaking it saves me so much time it truly holds the screws. i have just placed an order to keep some spare i think the tipmag is more important then the driver or bit its for.
Response: Thanks Lyal for letting us know!