Outstanding products and service
I have 3rd Hands, Little Hands and Upper Hands. They are all wonderful products. The "Hands" are lifesavers when working alone.
Fastcap Customer Service is the by far the best I have ever experienced. Any company in any industry could learn a lot from Fastcap. Fastcap's responses to my inquiries and issues have always been well above and beyond my expectations.
Thank You Fastcap!!!
Response: Thank you Dean for your kind words. I\'ll pass this along to the team! Paul
FastCap, you all make wonderful products. I thought I owned a couple tools made by FastCap. After visiting you site, I have learned that 3rd Hand jacks that I love, are also made by fastcap. They are a great tools that have helped and will continue to help me for years. Keep making great tools and products. Thanks, Brian
Response: Thanks Brian! Always nice to hear!
I bought a best fence pro 4 about 16 months ago and this is probably the best thing I have ever bought. I haven't seen another one like it down here. When I roll it out on a job site people just stare and get tool envy. I had one guy say man that thing looks like a piece of military hardware, where did you get that thing and how much did it cost? I told Fast Cap in the good old USA. I said it seems expensive when you first look at it but once you use it you'll be like how did I live without this thing for so long. I guess I'm saying I love this thing and I'm glad people like you are building products like this. Keep it up and I'll keep on buying.
Response: Tool Envy!!!! Love that Mark!!!! Thanks for sharing this. Mind if we post it on the review page for the Best Fence? Paul
Client loving Kaizen Foam!
My client is loving this kaizen foam! They're starting to realize work is more enjoyable, more fun when there is orderliness. It’s less tiring… just like living in a beautifully clean home vs. living in a pig sty.
Best things that has happened to my shop in a long time!
Hey Paul, I already bought one of these from you and I love it! This is one of the best things that has happened to my shop in a long time. Sometimes it's the little things that can really make your shop time more enjoyable, and RCV is definitely one of those. Thanks for continuing to produce innovative and useful products!
Response: We love hearing this!
Best customer service bar none!
I used to think that all online retailers were judged against the customer service provided by Amazon.com; that was until I dealt with FastCap today. I have never before experienced the quality of service and degree of kindness that I received today. I don't know if Mr. Akers ever reads these comments, but if he does can I just say that Jon Lussier's actions today just earned your company a life long patron and I will make it my personal crusade to pass the word to anyone willing to listen that FastCap stands head and shoulders above the heap of online retailers not just in the quality of the products they offer but in the quality of human beings they choose to employ. Bravo!
Response: Hi Steve: You just made my day. And I do read each and every comment. whether it be social media, our blog, etc. Your opinion is very important to me...and to everyone at FastCap!!! I will pass your kind words on to Jon and our whole team. Our hope is that all our customers have an experience that is comparable to yours. Thanks, Paul Akers
I'm happy to say Paul that no matter the donation I have been happy to recommend Fastcap since my first dealings with your company at a JLC Live show in Columbus, Ohio a long time ago.
Whether it's another contractor around here or the many forum visitors seeking help or guidance, I find myself often suggesting they take a look at your site. Your products are so varied that people of any varied level or interest should be able to find something useful.
So thanks for being there and continually coming up with new ideas. That you seem to put the customer first is just icing on the cake. If there were somebody that wasn't satisfied with the quality and back up warranty you offer, I'd be very surprised.
Response: My pleasure Calvin were here to help you in anyway we can. Paul
Your products are awesome!
Your products are awesome! I had a problem, John solved it, and fast. Maybe that's where you got your name.
Please don't ever stop.
Paul, Check out attached agenda. You'll notice we show your "lean is simple" video in its entirety. Every member of our organization will see your video at some point this year. 100+ field construction employees broken up into groups. Just wanted to say, Thank You!!! You and your EMPLOYEE efforts in creating positive change/awareness is greatly appreciated. Please don't ever stop. -Sean
Thank you so much for your time and effort
Thank you so much for your time and effort! I believe your efforts will have an eternal positive effect on the employees of WA State Health Care Authority that attended the tour. Then of course others when we share what we have learned and our excitement about Lean. I told them it would change our lives and I believe it did! We had such a great day of learning. We will be making videos and sharing with others what we learned for a long time. I am going to be sure to follow up with the staff members to encourage engagement NOW!
I personally learned so much. An specifically about the morning meetings. Just what I wanted to learn the most. I was trying to figure out how to get everyone heard in a large group. Well that was a dah goober…randomly select a few (or 6) names each time until everyone has a chance! It seems so obvious, but it took coming to Bellingham to get it in my head! There were so many things I learned from your tour! I even learned the benefit of having everyone clean a toilet. It’s the foundation of respect! I am going to work on a list of all the things I learned this week-end and I will share it with you after I’m done.
Paul, Thank you for granting us this tour. The Power of One is a great thing and there were 12 of us! Thank you too for all the gifts! We all are planning how to use our Kaizen Foam!
My sincerest thanks,